Ricordi & Sfera Co., Ltd. is committed to the correct treatment and protection of all personal customer information (including, but not limited to, names, telephone numbers, email addresses, residential addresses, birth dates, etc), as outlined in the below policy.
1. Collection and Use
Personal information collected from customers will only be used for the purposes specified to the customer at the time the information is collected. This may, however, include use by us, or affiliated companies, for product development and/or marketing purposes.

2. Information Security
We are committed to upholding all laws and regulations pertaining to the handling of personal customer information. Moreover, to prevent the misuse or leakage of information, we constantly strive to maintain and improve standards of security.

3. Disclosure of Information to Third Parties
With exception to where consent is given by the customer, we do not disclose or offer any personal information to third parties. There are instances, however, such as those outlined in article 1, in which information may be entrusted to affiliated companies or used internally for the purpose of conveying information via direct mail or email. The disclosure of information in such cases, either to vendors or under requirement by law, is carried out for purposes of a wholly legitimate nature.

4. Handling of Information by Third Parties
The treatment and protection of information passed on or disclosed to third parties is carried out appropriately, as outlined in article 3. We strictly prohibit any use of customer information by third parties other than those outlined in article 1.

5. Cessation of Disclosure
If, for any reason, the customer should no longer find use for our products or services, or those of any affiliated company, we ask to be contacted and the matter addressed, after which all communications will be ceased.

6. Disclosure, Amendments and Deletion
If a customer wishes that his/her personal information be either amended or deleted, we ask to be contacted and the matter addressed, after which we will amend our records in the shortest time possible.

For enquiries or requests regarding handling of personal information, please contact:
Ricordi & Sfera Co., Ltd., General Affairs Department. Tel +81-75-532-1139 / Email info@ricordi-sfera.com.


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